A customer thought he could be racist and have his way. No sir, no

Ugh. That’s all I have to say to these types of calls. There I was trying to help the customer but it became obvious he held bigoted views.

Me: hello hi, how can I help?

Cx: I’m trying to log into the website. I need to see my money!!

Me: really sorry to hear about that sir. I can see your username is BananaEggplant69. Are you logging into using that username?

Cx: **WHAT?!** That’s my password. Why did you read out my password!

(We ask because sometimes customers do not know their own info.)

Me: we cannot and do not change customers’ passwords, sir. Are you sure you didn’t ask for a change by clicking the ‘forgotten password’ link on the login page?

Cx: no. Where are you calling from? Are you English?!

Me: yessir. I’m in England.

Cx: that’s NOT what I meant! I didn’t change my information. I’m going to sue you all!

So I put him on hold and do a little bit of investigation. We have access to pretty much all the logs we could ever need. It turns out he had asked to reregister his account. lol, it can \*only* have been him since there were no movements on his account since then.

Me: sir, did you request to reregister your account on [this date] at [this time]?

Cx: no!!! It wasn’t me! Give me access to my own account!

Me: okay sir. Because you are saying it wasn’t you, I’ll have to let you know that I have put the appropriate blocks on your account whilst we investigate this breach. If you need to discuss your account you’ll need to write in to us. Our address is [this address]

Turns out, within a day my colleague investigated the call when he asked for reregisteration. It was him who made the call 100%. Voice and time and the fillers were exactly the same. And as if by magic, he realised it was him who registered and made his username his password!!

This is one of the tales that has and always will convince me customer logic is non existent.