Disappointed to FoodPanda

Recently I ordered Yum burger and Spicy Chicken with rice sa Jollibee a total of ₱105 plus priority service fee na ₱83. I was expecting it to arrive earlier since naka priority na yung delivery status but I waited for almost 30 mins. So who is responsible, the branch or the rider? I rated one star for both the rider and the branch. Its from Lacson street Bacolod City.