MISLEADING

Need Clarity on Postpaid Conversion Claims in Mumbai Circle

Serious Concern: Possible Target-Driven Mis-Selling in Mumbai/Navi Mumbai Circle

I want to raise a concern regarding certain outlets of Bharti Airtel Limited in the Mumbai/Navi Mumbai circle, particularly Kharghar and Panvel stores.

Multiple customers have reportedly been informed that:

❌ Prepaid restoration or MNP to Mumbai circle is not possible unless they take postpaid.

❌ Postpaid must be continued for 4 months before converting back to prepaid.

❌ Customers specifically requesting prepaid are being pressured toward postpaid activation.

Special Concern – Outstation Customers

There appears to be a recurring pattern where customers originally from other states but now settled in Mumbai/Navi Mumbai are being primarily focused on during:

SIM replacement

Number porting (National MNP) into Mumbai circle

KYC update / re-verification

In these situations, customers claim they are given multiple “policy” or “system” related reasons suggesting prepaid cannot be processed — and postpaid is presented as the only workable option.

Request for Priority Audit / Data Review

If this concern is genuine, then a priority review should be conducted regarding:

📊 How many Airtel prepaid requests at store level were converted into postpaid

📊 How many National MNP (into Mumbai circle) were activated directly on postpaid instead of prepaid

📊 Store-wise data comparison for Kharghar, Panvel, and other Mumbai outlets

Such transparency would clarify whether this is isolated miscommunication or a broader sales-driven pattern.

As per general telecom migration norms under the framework of Telecom Regulatory Authority of India, migration between prepaid and postpaid is typically allowed after dues clearance and completion of at least one billing cycle (subject to company policy compliance). A mandatory 4-month continuation claim raises valid questions.

Why This Needs Attention:

Possible store-level misinformation

Target-driven sales pressure

Lack of clear disclosure of migration options

Consumer rights and transparency concerns

If others in Mumbai/Navi Mumbai circle have faced similar situations, please share your experience. When similar feedback appears across multiple stores and Google reviews, it deserves serious attention.

Consumers deserve clarity — not conditional pressure tactics.