I have had this monitor for about 1 and a half years. It was given to me as a gift. Back then, I looked into how to upkeep these monitors, as I had heard of people getting pretty bad burn-in from not taking proper care of them. Since then, I have done pixel refreshes daily and also outright turned off the monitor any time I'm not near it or at my desk. This was basically ritualistic. I also did the common things like hiding icons, the taskbar, and all of that. So when, a few weeks back, I started to notice odd green pixels, I thought the worst, that I hadn't done enough.

I contacted Dell support and found out that the monitor was *barely* still under warranty. Cue 2 weeks of talking back and forth with their support and dispatch team, it looked like they were going to send me a replacement. I had gone through all the steps with them, confirmed the issue, and sent over the invoice of the gift, they then outright rejected that the monitor had any issues from the screenshots I had sent: "it has been confirmed that the monitor is working properly and performing according to its design specifications." I escalated the issue but have basically gotten nowhere.

Clearly, there is an issue here that's not really debatable. Something happened, but from looking online, this doesn't really look like other burn-in images I have seen. I plan to just buy another ultrawide, maybe 49 inch, but I want to make damn sure I don't make whatever mistake I did here or... well, potentially did, I guess.

Is this normal burn-in damage or something else, dell support claims its "normal" (AW3423DW)