So I ordered a beaded necklace for an event which was 1100/- , I ordered through WhatsApp and I asked them if it’s possible to recieve it in 7 days as we are in the same state so it’s take mostly 2 days to get it through dtdc , but they said it’s handmade so they can not assure that it will be delivered within 7 days , as the event was more than 2 weeks away , I was ok with it as their shop description said it’ll take max 10 to 15 days , 

The necklace did not arrive even tho it’s been 2 weeks and when I reach out she keeps telling it’s handmade and it’ll take time , I’ve ordered from many other shops but they never took this much time even tho they are based in different states . So I requested her to make sure it reaches I’m me by the month end and she said ok , she says she will send tracking and it’s dispatched but didn’t send tracking for 2 days , when I checked the tracking status it Said it was booked on the day she shared the tracking n not before like she told me in her texts , and the package was not even picked up from her . I argued with her as my event was just 2 days away and she took more than 3 weeks to dispatch one necklace. I demanded a refund as the product was of no use to me as my event will be done and it was not even dispatched so it’s not a problem for them either , she didn’t agree and keep defending herself with stupid reasons , I received my order 2 days after my event and I was like leave it , atleast I received it and when I opened it , it was a damaged piece , I sent her the unboxing video and everything and she told me to return it n she will refund me , I was so annoyed but I was like ok then , pls book the return request and she was like you know the online booking process too ryt pls , you only boom the order and shared an address , and she will refund the delivery charges too , I kept insisting her to book the pickup but she kept on wasting my time n forced me to book it , so I booked it from the same delivery partner she used and send her the bill n everything, it was 195/- 

Now she is refusing me to pay that amount and she says she’ll only refund 100/- for courier charges , imagine being the one who messed up and not willing to compensate the money atleast , you can’t compensate my time and peace that you took away. 

I waited so long for my order and they did not deliver it on time tho I kept on saying that I need to by certain time even before I placed on order , she wasted my time and I did not even receive a good product , it’s a beaded necklace that was made incorrect and cannot be worn , she took 3 weeks sayings it’s handmade and they don’t even check it before packing , such a bad service and the person handling it is incapable of running a business. 

Worst experience that gave me headache