Question about IG

Just signed up for them for the new tax year, reasonably good cashback for new customers.

I transferred £2500 to the newly created ISA and managed to put in an order for a simple UK ETF (passive all-world tracker).

So ...

... 20 min later the order is still stuck and doing nothing. The account balance is still £2500.00 precisely, suggesting no trade has happened.

"Spoke" to the abysmal "AI" on Whatsup, which says "speak to the Customer Experience team" ... and then says they take 24 h to respond. Hey, great service!

I suppose this is just another platform which really HATES talking to the great unwashed dumbfork investors.

Anyone had similar experience with IG? Any way to, er, actually talk to a human being? Ever? No, thought not.