Are construction decisions ever really documented properly?

In construction, I don’t think the real issue is misunderstanding.

Most of the time, the problem is that decisions are never properly captured in the first place.

They happen in:

- quick site conversations

- calls

- WhatsApp messages

- informal approvals

But there’s no single place where that decision is clearly recorded, structured, and tied to responsibility.

Later, when something goes wrong, people don’t “disagree” randomly —

they just rely on different fragments of what they remember or saw.

And since nothing was formally fixed, it turns into:

“we didn’t agree on this”

“this wasn’t the instruction”

“this wasn’t my responsibility”

Curious how you handle this in your projects:

Do you have a reliable way to capture and track actual decisions on-site?