Bad experinece with A.I customer service and Gala GLP-1

Hi! Anyone else had a bad experience with Gala? First off, I've been on 5mg Zepbound from Eli Lilly direct since October 2025. It's a bit expensive. I switched to Gala. But...they gave me the smallest does at 2.125 and despite my immediately contacting them and aksing them NOT to ship, they charge me $299 and still shipped. Lots of back and forth through the messages portal. A nurse called me, got it straightend out. Put me back on the dose I was previously on, thankfully. She told me to discard the smaller dose they sent me and they would just send me a new one and not charge me. Well, surprise surprise...I'm a week out now and new shipment and no new updates to the dashboard. Then I realize all of the portal messages back and forth with their customer service rep have been canned A.I. responses. So I sent a direct email explaining the situaiton and three days later received an A.I. response that didn't even address my questions or the issue. Grrrr... Anyone have a direct phone number for them?