Why do Delhi autos refuse app rides unless you pay cash or cancel?

Needed a simple last-mile ride from the metro yesterday evening. I was tired and booked an auto on the app because I like knowing the fare ahead of time.

First driver calls and asks "Cash hai?" I told him I could pay in-app or via UPI. He says "no, cancel kar do." I refused, and he just sat there without moving. Meanwhile the app was adding a waiting-time fee and I was stuck feeling anxious about getting charged.

Second driver accepted, then messaged "20 extra." Third one came close, looked at me, said "app se nahi," and drove off.

So I ended up walking half the distance and hopping into a random e-rickshaw that gave a price based entirely on vibes.

I know drivers have complaints about commissions and incentives and all that, but why does it fall on the passenger to haggle every single time? For people trying to stick to a budget, these surprise add-ons screw up planning. And if you refuse the extra charge, you just get cancellations and wasted time.

How are Delhi folks handling this in practice? Do you always carry cash now, use prepaid auto stands, or just accept the extra and move on? Also, is reporting these drivers through the app worth anything, or is it just shouting into the void?