Customer experience with Legacy Horizon in London : how has it been recently?

Hey Everyone,

Last week there was some discussion around how customer experience in London has been evolving over time, especially compared to the previous year, So thought it would be useful to open this up more broadly here...

If you’ve had any interaction with Legacy Horizon in London, feel free to share your experience.

Whether it was recent or a while back, it would be helpful to understand:

What the interaction was like ?

How communication felt ?

Whether things have improved or changed over time ?

You’re welcome to share as much or as little as you’re comfortable with.

The idea is just to bring together different perspectives in one place so others can get a clearer picture.

As always, please keep things respectful and based on real experiences...