Uber AI has been holding my money (€2100) for over a month - stuck in endless support loop

I’m honestly losing my mind with Uber AI Solutions support and I need to know if anyone else has experienced this.

On March 3rd (so over a month ago), I contacted support regarding my payment verification (W-8BEN form). The website says it should take 24–48 hours to verify my documents - mine has been stuck since February 27th.

Since then, I’ve exchanged 16 messages back and forth with support, and I keep receiving the exact same template response: "Your case has been escalated to the appropriate team." That’s it. Over and over again. No actual progress.

At the beginning, they told me to "review bank details", but that option literally does not exist in my account. I even sent them a screenshot proving it. After that, they completely stopped giving any real instructions and just switched to generic copy-paste replies.

The worst part is: I have around 2100€ sitting in my account that I cannot withdraw because of this. I’ve done the work. The money is there. But I’m completely blocked from accessing it, and support is doing absolutely nothing besides sending templates.

Has anyone dealt with this before? Any way to actually get this resolved? Because at this point it feels like I’m stuck in an endless support loop.