DLC not owned despite bought?

hey all, i bought The DLC Dogs and Cats and the cottage living pack. i played on friday normal with a lot of excitement to continue today, i opened the game and it tryna tell me that i need to download the DLCs in order to use the worlds, i own them… how do i get it back to be fixed ? neither it shows me my dogs and cats i added to the household. my boyfriend thinks i broke the game and tells me that he knows how to fix it but he doesn’t know it either… we play on MAC

does anyone know how to fix it??

thank you in advance ❤️