UrbanCapp charged little extra

Today I booked a sink pipe repair/replacement for the 10 AM slot and had already prepaid ₹99 visitation + ₹99 repair charges on the UrbanCapp.

The plumber called at 9 AM, arrived by 9:15, replaced the pipe he brought, and while leaving around 9:40 asked for OTP and ₹350 extra. When we said ₹208 was already paid on the app, he insisted ₹350 was for the pipe and charges, but gave no bill, quote, or material breakup.

We paid, but he didn’t close the order then. He only noted the OTP. I waited till 10-11AM and after 11AM he had entered the OTP. The order was closed much later around 1.30PM and the invoice sent to email showed only ₹208 total — the ₹350 collected was not added anywhere.

After I contacted support, I got a refund.

Posting this so people stay cautious: don’t pay any extra amount without it being added in the app invoice, and don’t share OTP unless the final amount is clearly shown and the job is being closed in front of you.