Is this normal ?

I need a special shelve thing. Couldn’t find it anywhere in Qatar so went for custom made. Found a shop on instagram, they informed me of the price and so on. I asked if I could come to confirm the measurements, choose the colors, etc. they said yes of course. The next day I went to the location written on their instagram, far away in Industrial Area. Turns out their shop is 11km away. Contacted them, they sent me their real location. I got to the shop, we decided on everything, the only odd thing was that they asked for a higher price in the shop, but I showed them the price they sent me on ig. The dude seemed disappointed but said okay and they asked me to come back tomorrow because they forgot to bring their color palette. Okay. I returned there the next day, confirmed the order. They said 2-3 days to finish the order. Great. The next day they contacted me asking to bring a sample of a thing to see if it fits properly. I went there and surprise surprise they were closed, even though their google address said they were open (2pm). I called the guy he said yeeeeeah come back after 4pm please. The shop is very far from where I live, I cannot keep going back and forth ten times a day so I said please just proceed with the original measurements. I asked if he needs downpayment, he said no. It has now been more than a week, I call every two days and they keep telling me “tomorrow it will be ready”. A few times they called me to ask to come choose the colors (which I already did) and to confirm measurements (which I already did).

Question.

Am I ever going to received this order?

Is this normal here? Anytime I call it seems it’s the first time they hear about the order. I don’t want to complain anywhere but is it possible they just won’t do it ?