Kia Sorento Audio System Issue

I have a Kia Sorento 2017 model and been encountering recurring problem with the audio system where after a year or two, it can’t access CarPlay. Usually upon connecting via cable, it will show “Reading USB” but when problem occurs it says “Reading iPod” only and the CarPlay interface doesn’t show. I tried connecting to a different car and works just fine. Not a phone or cable issue.

I’ve brought it to Service Center multiple times and the technicians said they only reset the system. Asked how to do it and they told me to press the small button at the corner of the audio system - which I’ve already tried probably a hundred times (pressing or holding the button - tried both). But still doesn’t fix it.

Does anyone else experience the same? I’m reaching out for any tips or what I can do. Because honestly, I can’t just keep going to the Service Center everytime if it’s just a matter of resetting (which can be done by oneself) and paying the service fee each time.

Note: I’ve also tried searching online for system update etc. but seems like my audio system is not the same and older version which doesn’t do updates like that.