BPI holding my account because the same device can't be registered with mobile key

BPI IT Department fucked up again. After updating my app, the same device with previous mobile key registration needs to be registered again, but I can't proceed because of this error (after giving OTP). Natutulog ba sa pansitan ang BPI IT? You revoked my access to my account tapos ayaw nyong magparehistro.. Ang tatanga promise! GRRR