Bought Italy TSTs for 2026 World Cup - tickets still showing "To be Determined" with no refund or communication from FIFA. Anyone else?

Bought Italy Team Specific Tickets (Cat 3) back in October 2025. Italy didn't qualify. According to FIFA's own policy, TST holders for non-qualifying teams are supposed to get a refund within 60 days minus a $10/ticket fee.

It's been a week and my tickets are still sitting in my account showing "Italy VS To be Determined."

I've submitted a request through FIFA's support form but haven't heard back yet.

Anyone else in the same boat with Italy or other teams that didn't qualify? Have you received your refund? Heard anything from FIFA Ticketing?