Globe iMessage activation issue/rant

Anyone else can't activate or reactivate their Globe Number with iMessage and FaceTime? I've been trying to reactivate my number since last week. I've reached out to Apple and said there's no issue on their end. Tried Globe chat support and csr/call, they said there's an ongoing issue with reactivation of iMessage if the number has been deactivate from iMessage/FaceTime since 2025. They're basically saying we're on our own, if it has been suddenly/accidentally deactivated. And I've been told to use my Apple ID/Email instead of my number. I can do that, but do they expect their customers to update all their contacts just so they can use iMessage/FaceTime again?