What your take on local travel/Tourism industry?

I'm 24 , I wanted to ask about the huge pain points in the industry, asking both Client and Services Providers."MANAGEMENT/COMMUNICATION..."

For client:

_What are the things that frustrate you?

_Troubles , Struggle you've had finding accomodations?

Business owners/staff :

_what type of troubles you have ?

_Are there still outdated systems such as EXCEL?

_ Marketing campaigns , getting clients?

I Just want to know , I'm working on a startup, Idk if it's the right fit for the Algerian market.