How long does riot take to respond to tickets/requests?

i have a very serious case and important, i’ve been HWID banned and my account has been permanently suspended and accused of third party cheating when i did not, i need a answer from riot ASAP but its been 1 week already and no response :(

i’ve made another ticket lately on the same topic because my last ticket showed a 404 error so idk rn. just waiting, please help out!