Ggives cashback

Last March 13 i paid my ggives outstanding balance in advance. 80,036.59 to be exact. I'm expecting yung cashback kaso until now wala pa rin 😅 nag send na rin ako ng ticket sa gcash 2 days ago pero wala pa rin ako natatanggap na response huhu. Possible ba na dahil nag daan din holy week kaya wala pa akong narereceive na cashback?