How are MSPs handling incident response across multiple client sites right now?

One thing we hear constantly from MSPs is that the hardest part is catching the issue before the client calls you.

Curious how teams are currently handling IR across multiple sites. Are you running standardized workflows or is it still largely dependent on who's on shift and what they know?

We built Friday's IR flows specifically around this problem: standardized, automated workflows that run the same way every time regardless of who's on call. Happy to share more about how it works if there's interest.

What are others doing?