I listed an item as brand new on ebay, but notices some scratches on the protective film. Unsure if scratches are under the film as well. What to do.
I'm selling some acrylic standees of some characters from popular cartoon show. These particular acrylic standees are years out of print and are no longer being sold, thus highly sought after. I put the standees up for auction starting at $50 but it has since increased to $250 with 3 days left to go on the auction. originally noted there was "blemishes and imperfections on the protective film" but didn't say further than that.
These standees have never been removed from packaging and still have the protective film on it. I noticed later after a few bids in and two days after auction went live that one of the standees in the listing has several scratches on the protective film. I don't believe the scratches are under the protective film, but I can't be 100% certain without removing it. Of course, I can't do that because then it wouldn't be "brand new" anymore.
I did edit the description and added pictures to auction to show this. But I don't know if that is enough. Would you say scratches on protective film, which is *meant* to be removed, would make an item no longer "brand new"? I consider it to be still brand new, because that's how I recieved it, but I'm not sure others feel the same.
I've been thinking of letting the auction run its course and then messaging the winner to make sure they saw the add ons to the description and are ok with it, and if not, to cancel their bids. Is this the best way to go about it?
Posted Apr 10, 2026, 12:48 AM UTC