USPS Brooklyn distribution center

Has anyone had luck going to the distribution center to get a package? My package has been sitting there since March 29th with no updates. Every time I call customer service they tell me the same generic answer “we’re working on it.”

I’m a wedding photographer and the package is filled with exposed film from my last wedding. I put an AirTag in the package and it looks like it’s at 854 Wortman Ave. Any advice would be appreciated!