Localized power outage in the city

My electricity provider managed to suffer the unimaginable "Avgrävd kabel": our electricity is gone from Thursday afternoon (and now we're gloriously heading to the 11th hour).

- Couple of hundreds customers affected (few times more individuals living on this street).

But the provider announced when power should be back on their website : as they didnt meet their first deadline, appears they are changing hourly the expected time to fix.

Has anyone experienced anything like this before ( excavated cable seems pretty serious problem to fix ): wonder what is the worse case scenario I should expect, based on SLAs here in Sweden.

Can't recall where I seen for more than 12h, there may be some compensation : is that the provider's responsibility, or one of my insurances ?

Thanks.