account bug

Hi everyone, I really need some help or to know if someone else is dealing with this exact bug.

On April 8, I received an email saying I violated TOS for "Cheat and Exploits" (I'm a dev, might have been a Byfron false positive while testing scripts). However, I NEVER got the grey moderation screen that tells you the ban duration (1 day, 3 days, etc.) or gives you the "Reactivate" button.

https://preview.redd.it/7vxsdwegh9ug1.png?width=1600&format=png&auto=webp&s=f75e3831fdc72d6c5ff1f5ee6d5bac56974c10e6

https://preview.redd.it/2iihqymhh9ug1.png?width=1600&format=png&auto=webp&s=1c8545d5d0499fc51055f6d4cf0c39592ce5f1b3

https://preview.redd.it/isjq5vuih9ug1.png?width=1600&format=png&auto=webp&s=07889fae405abe0a9a2d83783cf39ff2bc7fa3cd

Here is my current glitched state:

- I can log into the website fine, but the home page shows "Something went wrong. Experiences failed to load" (see screenshot).

- I cannot join any games.

- The mobile app simply crashes or refuses to load anything when I log in.

- All my appeals were instantly rejected by bots with automated template emails.

Things I have already tried to fix it:

1. Tested an alt account on the same PC: Works perfectly (So it's NOT a HWID or IP ban).

2. Went to an internet cafe to test on a completely different PC and network: Same exact issue on my main account (So it's 100% an account/server-side restriction, not a cache issue).

3. Cleared %localappdata% and reinstalled. Nothing changed.

It seems my account is shadow-banned or the API is failing to push the moderation screen so I can't accept the ban to start the timer. Has anyone else experienced this "ghost ban" UI glitch recently? Did it resolve itself after a few days?

Any insights would be hugely appreciated!