For context, FedEx delivered my package to the wrong address (coordinates show a location about 30 minutes away from me) and I know this because my mailroom does not look like the photo the driver took (see #2). I filed a missing package claim with FedEx, but I got conflicting information. 

One FedEx representative said a driver was NOT dispatched to get the package and another FedEx representative said a driver could not find the package (indicating a driver WAS dispatched). Nevertheless, FedEx encouraged me to file a claim with GOAT implying that the package was actually mis-delivered. 

Communicating with GOAT has been the most frustrating experience ever. They take forever to reply to emails and even when I reply to their email just 10 minutes after, they take 3 days or more to reply back. I understand they are busy, but should it really take that long to reply to a ticket? Anyways…

After submitting documentation of my mailroom (see photos #3 and #4), my ID, and even a photo of my apartment building with the address on it, GOAT said my claim with FedEx was denied because FedEx said the package was delivered to the address on the label (see photo #1) which is blatantly false. For starters, my address is correct based on what I see on the purchase receipt on GOAT so if the label is wrong then it must’ve been printed wrong. Secondly, FedEx already told me it was not delivered to the right address.

Back to FedEx, today, I asked a FedEx representative if another claim had been filed for my tracking number besides the one I submitted and they said no other claim had been submitted. This is why I think GOAT is scamming me. I filed a dispute with my bank and since I’m a trusted customer, I think they will just refund me the money if GOAT does not, but this is not guaranteed. 

Has this happened to anyone?!?!? I paid $450 for the shoes as a gift for someone and I’ve been so frustrated with this whole situation. Any tips or advice would be greatly appreciated. The situation is ongoing as I am waiting for GOAT to reply back to some emails I sent so I will update here for future issues other people may have. 

Is GOAT scamming me?