Can I take my father’s computer to Apple to be unlocked?

Unsolved

TLDR: My father has slipped far enough into his Alzheimer’s that he no longer recalls the passwords on his 2 Apple laptops. Is there a way we can have Apple unlock them?

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My dad was diagnosed with Alzheimer’s years ago. Only recently did we have to make the decision to move him into a specialized facility for his safety/care (please no comments on this, it was already difficult enough). We wanted to bring him his laptop to write with on his lucid days, as he enjoys it.

Here’s the problem: he doesn’t remember the password he used for either laptop he has. He has one he would use for work and one for leisure.

We (my sister and I) hold just about every POA to be able to do just about everything for him. If we take a copy with us to an Apple Store… can anyone help us unlock them? Or are they just fancy bricks at this point?

Posted Apr 10, 2026, 12:59 AM UTC

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