Relay

Was just wondering if any sellers has have had any issues posting with Relay?? Like, orders getting mixed up with someone else’s in transit or something?

I’ve purchased stuff and chosen Relay before, i’ve picked up with no issue, so has my mum. But i’ve had a buyer message me this morning claiming i’ve sent her the wrong item. Both items i would never own or be seen in lol, i only posted one order that day too.

I took a picture of the postage label in the shop when it was stuck on as well so i do have that information. I’ve handed it over to Vinted as i don’t know what more i can do, i’ve provided the packing and posting pictures. Anyone experienced mix ups with this courier?

Thank you for reading / any help 😊