Vivimu Customer Service - Out To Lunch

Purchased 3.5g of CBT & CBC back in September. I put unopened distillates in fridge in a dark section. I only break the seal upon first use. Early last week I opened the CBC and pulled 1.5g into a 2.25ml luer lock syringe. There should have been about 2g left, there was nothing. I know grams and ml don’t match up exactly, but it’s close.

I took photos, referenced order number, explained the shortage and requested they send me the missing 2g and I would pay shipping. I did this via their contact form.

Tried again a couple days later via direct email.

Response - none. I called number the on their site, voicemail was full. Tried the 303 number - “Sorry, this line is no longer in service.” Called MC Neutriceuticals (parent company) and spoke with their receptionist, cordial and professional, put me through CS voicemail. I left a very specific message. That was last week. Response - None.

TY for reading this post!