Outage Updates

Where do we get them?

It's been 9 hours and the customer service reps are useless.

A nondescript 24-hour window for repairs is not information. It makes it sound like you don't work at night and don't care about your customers.

The internet is a utility. A vital utility for most.

Also, why do I have to keep giving you my name, email, and service address? What's the point of signing into the app or chat, if the service reps aren't forwarded this info?