Title block text has its font changed when I print to PDF

In the dgn, the title block text is set to the style I want, but when I print, it changes to a different font entirely. My peers and I cannot decipher what could possibly be causing this. an I.T. aide told me it was a Geopak font style in the dgn and that's why Openroads didn't print it properly, but someone else told me that a setting in the print menu was set to override assigned text and we need to turn it off. But we don't know where that setting is. What is happening?