New Applicant Issues

This week on a Tuesday I applied for a online academic program for Liberty University and on the same day claimed my account but didn't login yet. I missed the student email listed on the page when the claim account was completed, so today I contacted the IT help desk to retrieve my student email and also reached out to FARedFlag@liberty.edu about the issue. IT help desk responded and gave me my student email and I tried signing in to Liberty University with the student email given, but it says my username is incorrect. Is there possibly a problem with my inactivity with not signing in for the past few days, locked or on hold by Liberty University, or is there other problems I need contact the school about? Thank you for reading.