Centara Phuket kata resort

Normally I don’t write reviews, but what happened here is so shocking that I feel the need to share this.

My sister had a reservation at Centara Kata Resort Phuket. She is a single mother traveling alone with her three-year-old child. Due to card skimming, she temporarily had no access to her funds and was unable to pay the required deposit immediately. Despite this, she actively tried to find a solution and even offered to leave her passport as a guarantee.

Instead of showing understanding, the manager spoke to her in a highly disrespectful and degrading manner. She was literally told to “go work on the street” because she could not pay the deposit. This is not only unprofessional, but completely unacceptable, especially towards a single mother with a young child in a vulnerable situation.

What makes this even more concerning is the complete lack of care for safety and support. As a guest, you expect a hotel to provide a safe environment, particularly for someone traveling alone with a child. Instead, she was treated with disrespect and left feeling unsafe and unsupported.

It is also very disappointing that, instead of addressing this serious complaint, the review was removed and the user was blocked on social media. This creates the impression that negative experiences are not handled, but simply hidden.

This is far below the level of service and professionalism one would expect from a hotel.