What finally made you look into a Shopify help desk?

One time a customer asked me about delivery times. I wasn't even that busy, just didn't feel like replying and decided I'd do it later.

Lost the customer. And honestly it annoyed the hell out of me, because it was my own fault.

My inbox isn't a mess or anything, I'm just genuinely lazy about this part of the work. And I can already imagine what happens when order volume goes up.

Going to find a solution for this. Would love to hear about your screw ups and how you handled them.