US Visa Scheduling is the most embarrassing website I've ever used.

US Citizen born and raised.

From a technical standpoint, it feels severely underbuilt for the demand. A system like this should have proper scaling and reliability, but instead it constantly times out, crashes, and fails to handle basic actions like checking appointment availability. Even when slots might exist, the site often breaks before you can do anything. It shows poor capacity planning and almost no resilience under load.

It’s honestly embarrassing. The people using this system are doing everything right to immigrate to the United States, and this is the experience they’re given. It reflects a lack of care in both design and execution. If this is someone’s first real interaction with U.S. systems, it doesn’t exactly inspire confidence.

I’m grateful my fiancee cares enough to put up with the frustration. Logging in multiple times a day, and even if there are slots open the website 9/10 just crashes or fails to load, runs into errors, and then finally says no slots open.

I just don't get how we look at this and say, "yeah this is ok, we want to represent ourselves just like this". Seriously, have some integrity.