Not sure if my friends game is glitched

My friend started playing Rise a couple days ago and he doesn’t have a HR bar at all. He’s gotten up to the three star village missions and is beating the hub missions now but as is only HR 2 and isn’t receiving XP at the end of missions or has an XP bar in his status. I can’t find any info online to see if this is a bug nor do I remember if it happened to me when I first played.

Is this a glitch or just the actual progression?