Back in 2022, I was still working at big box home improvement store as a Front End Department Manager. I had a customer one day who was trying to return a few random items, which totaled around $30. I asked if he had the receipt, at which point he responded, "No". I asked how he paid, to which he re

Back in 2022, I was still working at big box home improvement store as a Front End Department Manager. I had a customer one day who was trying to return a few random items, which totaled around $30. I asked if he had the receipt, at which point he responded, "No". I asked how he paid, to which he responded, he "didn't remember". I informed him I could check any cards he had if they were used for the purchase. I ran through both cards he had, and no transaction came up with those items. It was after this, that he conveniently remembered that he most likely paid cash. I let him know that if he paid cash, and didn't have a receipt, he would have to receive store credit. This is where things started to take a nose dive. He refused to receive store credit, and wanted cash. I then looked up his my***** account, and went through his complete transaction history, 20 minutes later, and 3 run-throughs later, no transaction with those items came up. I informed him that if he paid cash, and because there was no record of the transaction, his only option was store credit. Note: None of the items he was returning were damaged or defective, they were just extra materials. At this point, he was clearly agitated and refused store credit once again, and demanded cash. I told him that I couldn't give him cash unless he had a receipt, and there was no purchase history for the items. At this point, I've exhausted all of my options with this "customer". He would not let up, and it was a 10 minute back and forth before a shift happened. He started becoming very loud, and condenscending towards me and my colleague who he was initially working with. He stated that I should be "taking care of him as a customer" even though I spent almost 30 minutes trying to see if I can locate this transaction. I didn't just flatly tell him "No." from the start. I went over and beyond if you asked me. He demanded to speak with store manager, who was out for the weekend. I let him know this, and gave her the number to call her at when she returned on Monday. He demanded me to call her right there and then, at which point I declined because 1) she was out of state and this wasn't an emergency and 2) I wasn't rewarding him for poor behavior by granting further unnecessary requests. Once he started becoming belligerent and increasingly verbally abusive, I told him he needed to leave at that point, because his behavior was unacceptable and I already had run through our return policy and everything I did to assist him. Fast forward to Monday, my store manager did receive an email from him. My boss knew how I was with customers and as a person, and let's just say the contents of the email caused us to have a good laugh.