Pivoting from retail cellular sales to personal banking at Keybank. What to expect?

I’m one of the top salespeople in my franchise, but I feel like in person sales for cellular has an end date for being lucrative in the next few years just due to the populace becoming increasingly adaptive to the digital age, and Keybank reached out and is offering a position. I pride my work on being honest work, and aspect of cellular sales rubbed me the wrong way. Has anyone else made this transition? Have you found difficulty in adapting to a banking environment?

PS: Should I wear suits or moreso business casual? lol