I am losing my mind. This is the most inept organisation in the country.

~~~

Act 1: Why can't I book a ticket it is literally in your interest for me to give you money

The goal: Book a goddamn train ticket on their goddamn website.

Step 1: Try to create account on KTMB. It doesn't work

Step 2: Try again to create account. "Sorry, your email has been taken".

Step 3: Try to login using said email. It doesn't work

Step 4: Try to reset the password on the account. "Sorry your account registration is incomplete, please login using Google"

Step 5: Login using Google. It doesn't work

Repeat Step 1-5 using a different email. At this point, humanity will run out of email accounts before a single human is able to login to this goddamn service.

~~~

Act 2: KTMB Strikes Back

Goal: Seek customer service help because I can't book a goddamn train ticket on their goddamn website.

Step 1: Use their dumbass KASEH bot live chat. No luck. The bot does not budge. It wants me to suffer. There is no humanity here; only terrible UI.

Step 2: Reach out to their FB to chat. No luck. It has been taken over by the KASEH bot; nowhere is safe anymore.

Step 3: Call them. Ok seriously what the hell, you play some dumbass recording for 2 mins before you even put me on the queue to reach a customer service agent, and then you drop me after making me wait another 5 minutes?

~~~

Act 3: There is no problem if no one can complain

Goal: Provide feedback to KTMB about how I can't book a goddamn train ticket on their goddamn website

Step 1: Use the customer feedback form. In good-faith I type up my feedback. I even give my email and phone number. We all play our part.

Step 2: Submit feedback. "Error occurred"

ARE YOU KIDDING ME EVERY CHAIN IN THIS PROCESS IS BROKEN NO WONDER YOU ARE LOSING MONEY REQUIRING MY TAXPAYER DOLLARS TO SUBSIDISE YOUR INCOMPETENCE

ANTHONY LOKE CMON MAN I KNOW YOU WHIP THEM UP TO SHAPE - PUT THIS ON YOUR AGENDA AND YOU CAN MAKE IT HAPPEN