Huel Japan replaced its customer service with AI slop bot
I have been a long-time customer of Huel Japan. Previously, whenever I had any problems with my orders, I just sent emails to their customer service and there would always be a human customer service person who addressed all my concerns. I was thoroughly happy with that service, a solid 10/10.
Today, I have an inquiry regarding one of their new products, and instead of hearing from a normal person, I instead got an instant automatic reply from an AI slop bot (see image below).
I was totally unsatisfied with the reply from the AI bot, and it significantly decreased my satisfaction as a customer.
I wonder if this drop in quality is just one of the many 'improvements' we should be expecting after the Danone acquisition.
Posted May 1, 2026, 3:38 AM UTC