Amazon India Seller - customer returns not delivered by Amazon agent but marked “attempted,” SAFE-T claims denied. Legal options?

Hi all, I’m a small seller on Amazon India facing a recurring issue:

• Customers return items → refunded by Amazon
• I never receive the returned product from Amazon (Amazon logistics agent)
• Amazon marks: “Delivery attempted but seller unavailable/refused”
• When I file SAFE-T claims the appeals get denied with the same template response

In reality:

• No delivery agent ever comes
• No calls received
• OTP never used

This has happened multiple times, so it seems systemic.

Questions:

1. What legal options do I have?
2. Can this be taken to court as deficiency of service?
3. Has anyone successfully challenged Amazon on SAFE-T claim denials?

Would appreciate any guidance. Thanks!