Why does it feel like "service with a smile" has been replaced by a QR code and an iPad that asks for a tip?

I went out for a casual feed yesterday and realized I didn't actually speak to a single human being until I was leaving. From the menu to the payment, everything was handled by a sticky QR code on the table that felt like a total "dog’s breakfast" to navigate .I’m all for tech, but is it just me, or are we losing the "local" feel of our pubs and cafes? It feels like we're paying more for the privilege of doing the waiter's job for them.

Am I just becoming a grumpy old bloke ahead of schedule, or do you lot actually miss having a proper yarn with the staff?