AFCEP Authenticator Reset

I'm currently awaiting further updates from my recruiter regarding a recent request to reset my AFCEP Authenticator as apparently the help desk is experiencing some technical difficulties as of late. My recruiter told me to check through the portal to see if my email was still recognized and when I entered my email it returned with 'not within our database etc...' and apparently that means they're still working on it. I just wanted to ask if it's something that will take time as I'm kind of worried that my recruiter may have just quit on me, thank you.