FYI - some PlayAsia/DealerSend packages are being seized at US customs (again)

I tried posting this in a different relevant subreddit, but they took it down and suggested I put it here.

PlayAsia uses DealerSend to ship from Hong Kong. 7 months ago a lot of orders were seized at US customs due to a "technical glitch" which PA said they had fixed.

I and some others I've spoken with placed orders around February 20th (the first and only order for me). In my case, the order reached the US by the first week of March as expected, but it has stayed in the "Customs on Processing" status ever since. It never reached the final mile delivery stage (via USPS).

On April 22nd I got the email stating my package was seized by customs "due to import declaration concerns". PlayAsia shirked any responsibility:

Please understand that this situation was not caused by any issue on our end and is unfortunately outside of our control.

I have no idea who could have caused this issue if not them or their shipping partner. Definitely wasn't me 🤷‍♀️

I'm working on getting a full refund now, though they are making it difficult. I'm happy to compare notes if anyone else here is dealing with this.