System Error: Can't upload _context.txt because empty projects show 196% usage
The Problem: Backend Sync Error Reporting "196% Capacity" on Empty Projects
I am reporting a persistent server-side bug that has locked my account out of the Projects feature. Despite being a Pro user with significant extra usage spend (over $112 this cycle), the system has become unusable due to a metadata indexing error.
The Issue:
- Ghost Storage: Every project, including brand-new ones, immediately reports "196% of project capacity used" despite having zero files.
- Blocked Uploads: I cannot add any files (even a basic _context.txt) because the system falsely triggers a capacity limit block.
- Verification: I have confirmed there are 0 files present. This is not a local cache issue, as it persists across different browsers and incognito sessions.
Technical Details:
- Conversation ID: 215474058976214
- Status: Stuck in a loop with the Fin AI agent with no human follow-up for several days.
I am sharing this to see if other high-volume users have encountered this specific "196%" lockout or if anyone from the team can assist with a manual backend resync. Paying for a service that is functionally locked by a server-side paradox is incredibly frustrating.
Posted May 1, 2026, 11:22 AM UTC
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