Please use this thread for: device issues, app/pairing problems, chamber connection errors, charging issues, warranty/support questions, and order/shipping questions. Standalone support posts may be redirected here to keep the subreddit organized.

Before posting, please try the relevant troubleshooting below:

If your issue persists after troubleshooting, filing a warranty claim (web/app) is often the fastest path.

What to include in your comment:

- Device:
- Issue (lights/error/behavior):
- When it started:
- What I tried:
- App/OS (if relevant):
- Photo/video link (if available):
- Warranty claim # (if submitted):

^(⇧⇧ Copy this when submitting, remove any line that isn't applicable ⇧⇧)
^(If posting a claim number, ensure it's the 6-digit claim number found inside the email.)
^(Please do NOT post personal info such as email, address, order numbers or tracking numbers)

Quick links

Manuals

• Peak Pro 3DXL | Proxy | New Peak | Pivot

Support:

• FAQ, Guides + Troubleshooting: https://www.puffco.com/pages/support
• Warranty Claim Form: https://www.puffco.com/pages/contact
• Support Email: support@puffco.com
• Customer Service Hours: Monday–Friday, 9AM–5PM PST

Remember to follow the community guidelines when posting in this thread!

^(If you need to add additional details after you've already commented, please reply to your original comment.)