I filed a complaint at national consumer helpline

So 7 days ago I got a parcel from meesho as I am a reseller i get many parcels, i casually paid for it through Google pay and the banking name was the same as MEESHO , when I opened it there was a black thrashed cloth with some wrappers of meesho on which several addresses and names were written , I tried to contact to the customer support at day 1 they were talking nicely

After that for the past 5 days they are continuously saying that "due to technical issues we cant check your info please call back after 2 hours " i registered a complaint at NCH portal 2 days ago and received a call next day from the NCH , they were assuring me that resolution will be provided

They said that It will take max to max 30 days

Is my decision correct to file the complaint? Although the amount was 578 only

Also will I get any help from them?