PSA: Roblox account recovery is a mess (esp. for kids/parents)

TL;DR: Kid’s account got locked. We proved it’s ours. Roblox still says “too bad.”

Longer version:
My kid’s Roblox account was linked to my parent account. We sent Roblox multiple documents proving ownership + purchase history. No dispute there.

Roblox’s response? Bot-auto response that they cannot verify.
They won’t restore it because the account was created without an email or phone number… which Roblox allows. Still does.

Now they:

• Won’t say what proof would be enough
• Won’t explain how parents are supposed to recover these accounts
• Just send template replies saying nothing can be done

So basically: Kids can create accounts without emails/phones
Kids can redeem gift cards and spend real money
Parents can’t recover accounts when something goes wrong

Feels like a systemic issue, not an edge case. If your kid’s account doesn’t have an email or phone attached, you could lose everything on it permanently.

Posting so other parents don’t learn this after birthday money is gone.