Hotmail Advice Needed for Web Login

Status: Open

Hello everyone,

Like most people I have been having outlook/hotmail issues. I have a hotmail account with two factor push set up on my iphone. Earlier this week/ over the weekend my ipad kept signing me out of email and I suspect that was when these issues began. My password is accepted whenever I use a Microsoft app such as PowerPoint, Word, etc. and for Safari/Chrome login if I use my phone number, then password, then two factor. However, my account does not accept my password for login with email&password on Safari/Chrome OR when viewing security/privacy settings that require extra verification. Thus, I know it is a web issue and not an IOS/Microsoft app issue. I am forced to use my two factor app to login or access security info with no option to use the password anymore. So to clarify I am currently able to login but I cannot use my password as it says "incorrect and too many attempts" whenever it is correct. On Wednesday, I updated my password and it did work briefly on Chrome/Safari before the same issue arose. I waited 24 hours and then tried it again and same issue. I have had no luck with Microsoft Customer service. My question is should I wait 7 days and try again? I'm not sure what I need to do. I am worried about this password not working down the line and I don't love being fully dependent on the authenticator app with a non-functional password. I am young (20-30s) and I don't know why I have a Hotmail and would move to my gmail but everything is on this account and I imagine it is a huge pain. Hard to find other people with this issue as it seems niche.

Please help,

Stressed hotmail user.

Posted May 1, 2026, 5:50 PM UTC

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